Our Purpose
Foster Organizational Excellence and Strengthen Communities
The accreditation process serves as a catalyst for organizational excellence and encourages a culture of accountability and continuous improvement within organizations. These positive changes lead to better problem-solving, streamlined processes, and increased competency and efficiency. As organizations elevate their standards and levels of performance, community members receive higher-quality services and experiences. In this way, the accreditation process lays the foundation for organizations to contribute positively to the community’s growth, resilience, and overall strength. In essence, the accreditation process doesn’t just benefit organizations – it ripples out to create stronger communities.
Our Values
Knowledge
Knowledge is understanding and remaining current on the facts, information and skills relevant to our work and applying it towards the pursuit of our purpose.
Our focus on knowledge is directly related to our desire to continuously improve our understand of the needs, challenges and desires of those we serve and find the best and most effective ways to achieve ours, and our client’s goals.
We gain and deepen our knowledge by learning through education, experience, information and intentional analysis of our perceptions, beliefs and practices.
Inclusion
We recognize, respect and highly value the diversity, traditions and cultures of all.
Inclusion is the fundamental idea of creating an environment where every person, irrespective of their background or characteristics, is embraced and valued. A space where each individual feels respected, heard, valued and empowered to contribute their unique perspectives.
Inclusion is more than providing equal opportunities, resources, and access to services without discrimination or marginalization. It is about ensuring that everyone belongs.
We particularly honour the indigenous people whose land we work and live on. We recognize the historical injustices and the impact of colonization that they’ve endured. We strive to amplify their and all diverse voices, and build a stronger, more harmonious society that celebrates the richness of human experience.
Care
Caring means honoring the unique histories, cultures, and rights of indigenous peoples and all people. It means trying to understand and relate to the fears, needs, challenges and wants of those we work with and serve and do everything we can to foster a just and inclusive society where all can thrive.
It requires cultivating empathy, embracing diversity, and celebrating the rich tapestry of human experiences to create a more inclusive and harmonious world for all. To care is to be respectful, compassionate, kind and considerate. To give importance to what others think and feel.
To care is to be person-centered and have the determination to continue to be of service no matter how difficult it may be or the obstacles we may face.
Collaboration
Collaboration is the belief that we can achieve more and create better, when we do it together. We foster an environment where ideas are welcome, and teamwork is encouraged.
Collaboration requires being open, flexible, respectful and mindful of all others. Optimism and solution-focus are at the heart of collaboration.
Collaborations are based on trust and the belief that we will listen to understand, be accountable for our actions, and do what is in the best interest of those we serve and in pursuit of our purpose.
Improvement
Improvement is the desire to advance our work and continuously achieve better outcomes for those we serve. Our commitment and care for each other, our clients, partners and communities is what drives us to continuously pursue improvement.
Improvement is striving everyday to do better. It is building upon our strengths and past successes and continuously push our limits to advance our work. Continual improvement can only be achieved through individual commitment and teamwork.
Improvement is doing our best, working hard, being honest, ethical and accountable. It is being curious, open to new ideas and practices that can help us push our work forward and deliver better results.